TRANSPARENCY BY DESIGN
Commitments and policies
Every Kim Bảo Minh Châu promise to clients is written down, published, versioned and dated. When it changes, the earlier version stays on record.
Transparency commitments
- Sales policyTerms for buying in store and online: price, payment, invoices, identification, holds, made-to-order and cancellation.Version 1.0 · effective 14 October 2026
- How we priceThe three-component formula, how purity is converted, rounding, and how KBMC issues its daily price board.Version 1.0 · effective 14 October 2026
- Certification and originHow KBMC tests gold purity, weighs, certifies stones, discloses laboratory-grown diamonds and traces every piece.Version 1.0 · effective 14 October 2026
- Buy-back and trade-in commitmentKBMC buys back and trades in gold, diamonds and gemstones by a published formula, so you know your figure in advance.Version 1.0 · effective 14 October 2026
- Gold custody agreementKey terms of the gold savings custody agreement: the gold is yours, kept apart from KBMC assets, insured, independently counted and withdrawable at any time.Version 1.0 · effective 14 October 2026
Policies
- Delivery and returnsInsured nationwide delivery, boutique pickup, 7-day exchanges and what happens when an order arrives wrong.Version 1.0 · effective 14 October 2026
- Lifetime warrantyFree lifetime services, quoted paid services, and how KBMC records weight before and after every service.Version 1.0 · effective 14 October 2026
- ComplaintsHow to complain, a 24-hour response, a decision within 7 working days, independent testing and compensation.Version 1.0 · effective 14 October 2026
- Privacy and personal dataWhat data KBMC collects, why, how long, where it is stored, and your rights under the 2025 Personal Data Protection Law.Version 1.0 · effective 14 October 2026
- Anti-money laundering and identificationWhy KBMC asks for ID, the identification and transfer thresholds, and how the information you give is protected.Version 1.0 · effective 14 October 2026
- Website terms of useRules for using the website: price information, 3D renders, accounts, content and intellectual property.Version 1.0 · effective 14 October 2026
- Referral programme termsMembers who refer customers earn commission on the labour value of completed orders. How it is calculated, when it is approved, tax withholding and exclusions.Version 1.0 · effective 14 October 2026